Manage subscription

Cancel or update your subscription

We make this as easy as we can. Pick where you bought your Caramela below — we'll walk you through it.

— Where did you buy from?
C

I bought from caramelabeauty.com

You placed your order directly on our website. Log in to your account to manage your subscription.

Show me how
T

I bought through TikTok Shop

You ordered through TikTok — either from a video, a live, or the Shop tab. Cancel through the TikTok app.

Show me how
Path 1 · caramelabeauty.com orders

Manage your caramelabeauty.com subscription

Bought directly from us? Your subscription lives in your account on this site. Log in below, then open your subscription to pause, update, or cancel.

  1. Log in to your account

    Use the email address you placed your order with. If you don't have a password yet, click "Forgot password" to set one up.

  2. Open "Manage subscriptions"

    Once logged in, you'll see your active subscriptions on your account page. Click the subscription you want to change.

  3. Pause, skip, or cancel

    You can pause (keep your discount, ship later), skip the next order, or cancel entirely. All changes take effect immediately and you'll get an email confirmation.

Log in to my account Wait — I think I bought through TikTok
Can't find your account? If logging in says "no account found," there's a good chance you actually bought through TikTok Shop or Amazon — those don't create a Caramela account. Scroll down to the TikTok path, or email us and we'll help sort it out.
Path 2 · TikTok Shop orders

Cancel your TikTok Shop subscription

TikTok Shop subscriptions are managed inside the TikTok app — not on our website. Here's how to cancel in under a minute.

  1. Open the TikTok app

    Make sure you're signed in with the same account you used to place the order. If you have multiple TikTok accounts, the subscription only shows up on the one that bought it.

  2. Go to your Profile

    Tap the Profile icon in the bottom-right corner of the app.

  3. Open the menu, then "Your orders"

    Tap the ☰ menu icon (top right of your profile) → tap Your orders. You can also tap your shopping bag icon if you see one — same destination.

  4. Find "Subscriptions"

    At the top of Your orders, look for a Subscriptions tab or section. Tap it to see all your active TikTok Shop subscriptions.

  5. Tap your Caramela subscription

    Open the subscription you want to manage. You'll see the next ship date, the product, and your options.

  6. Tap "Cancel subscription"

    Tap Cancel subscription at the bottom of the page. TikTok will ask you to confirm — confirm, and you're done. You'll get an email from TikTok Shop confirming the cancellation.

Can't find the subscription in your TikTok app? Some buyers tap "Subscribe & Save" by accident at checkout without realizing it. If you can't find the subscription in the TikTok app at all, it likely isn't there — email us at hello@caramelabeauty.com with the order number from your TikTok confirmation email and we'll personally walk you through it.
Wait — I think I bought from the website

Before you go — did you know you can pause instead?

If you're just not ready for your next bottle yet, pausing keeps your subscription discount and lets you restart whenever you're ready. No pressure either way — we're here for whatever works for your routine.

Still stuck?

We're here for you.

If anything above didn't work, or you're not sure where your order came from, just email us. A real human reads every message — usually within one business day.

TikTok Shop and Amazon are third-party platforms. Subscriptions purchased on those platforms are managed there — we don't have access to cancel them on your behalf. We can always help you find the right path though.